Wholesale Packaging
Help & support.
Orders, dispatch and the packing lines sold on Wholesale Packaging. These answers stay with the delivery, returns and payment pages already published on this shop.
Orders and delivery
Returns and faulty goods
Payment and TradePro
Boxes, tape and dispatch packing
The catalogue covers cartons, tape, bubble, void fill, mailers and the other lines used to send goods out. The guides stay on those ranges.
Your account
Talk to the desk
Common questions
Where is a Wholesale Packaging order?
Sign in and open Orders. Tracking is added after the courier is booked, so a new order can sit without a link for a short time. Leo AI can look the same order up when the email on the account matches the email on the order. A status is never guessed.
When does a carton or a roll of tape leave?
An order placed on a weekday before 3pm is dispatched the same day, with next-working-day delivery as the aim on mainland UK. Spend over £50 ex VAT and that mainland service is free. Under £50 ex VAT the charge is £4.99 plus VAT. Parcelforce, Yodel, DX Express and DX Freight carry the parcels. A timed delivery, a Saturday, or an address outside mainland UK is quoted on 0208 386 6960 rather than given a price on this page. Larger lines, including bubble wrap and polystyrene sheets, cannot go outside mainland UK.
Can a stocked box come back?
Call 0208 386 6960 and ask for a returns authorisation before you send a stocked item. It needs to be unused. The returns page is the wording to follow. A line that was not in stock, or that was made to order, cannot be cancelled once the order is confirmed. Delivery charges are not refunded, and the postage to send an item back is not reimbursed.
What if a box or a roll arrives damaged?
Tell us within 30 days of receipt if something is damaged, faulty, or not what you ordered. It is collected, and a refund, credit or exchange is processed within one working day, at no extra cost.
How do I pay for packing?
Checkout takes debit and credit cards and PayPal, including PayPal Express, Apple Pay, Google Pay and WeChat Pay. BACS or a cheque can be arranged by phone. Free next-working-day mainland delivery over £50 ex VAT is stated on the payment page as well as the delivery page.
What does TradePro change on this shop?
TradePro is for trade businesses. The published base is 5%, and it can go up to 10% at Wholesale Packaging’s discretion. The account expects at least £1,000 a month or it is downgraded. Members can pay by BACS as well as card or PayPal. Sending the form is not an account until it is accepted, and the catalogue stays the same.